Tutoring Session Set Up:
- Complete the Tutoring Request Form.
- The Leading Brains will reach out to you to conduct a specialized process that suits your needs—based on location, availability, and academic needs.
Personal Online Account:
- Once the tutoring plan is set up, you will receive a welcome email from The Leading Brains along with your personalized Online Login Account information. This Account will allow you to view all lesson schedules, tutors’ contact information, payments, and much more.
- If you do not receive these emails or have any difficulties logging in, please contact us immediately.
In-Person Appointment
Tutoring Sessions and Schedule:
- Each tutoring session will be a minimum of one hour. If you would like to have a tutor stay for additional time, and if your tutor’s schedule permits, additional tutoring time will be added by 15-minute increments.
- You and your tutor may work out alternative tutoring days and make for other arrangements if schedules change. In the event that your tutor cannot commit to your desired time slot, please contact The Leading Brains immediately. We will work with you on coordinating another tutor to accommodate your new schedule.
Appointment Cancellations/Rescheduling:
- Clients are responsible for all scheduled sessions. While The Leading Brains understand that unplanned conflicts could arise, please note that your tutor’s time has been reserved just for you. Therefore, The Leading Brains ask that you cancel the session at least 24 hours in advance to be eligible for a rescheduling without additional charges . Such notice must be done during our administrative hours via phone or SMS (text message). Any cancellations made within 24 hours of the scheduled session will be nonrefundable. In these cases, full payment is expected, and the session will be marked as “Missed”.
Tardy Policy
- Tutors: If our tutors are late to a scheduled appointment, they will be held accountable for the time they missed. Thus, tutors will stay after hours to compensate for their tardiness, or the office will add such additional time to your next scheduled session.
- Clients: Tutors reserve the right to charge for a lesson as soon as it starts. If no notification of tardiness is made, our tutors will wait up to fifteen (15) minutes for the students to arrive once the scheduled session starts. If the students show up within the 15-minute time frame, the session can still occur, but will end promptly at the scheduled time. Any additional time that tutors stay will be billed on top of the original scheduled session. However, if the students fail to arrive after the 15-minute waiting period, tutors will mark the lesson as “missed”, and clients will still be 100% responsible for the session cost.
Online (Virtual) Appointment:
- Our online appointments will follow the same policies & procedures as listed within In-Person appointment, including Appointment Cancellations, Appointment Rescheduling, Appointment Missed and Late For Appointment.
Books & Supplies:
- The Leading Brains is not responsible for providing books and supplies, which includes, but not limited to, textbooks, software, calculators, etc.
Pricing:
- The Leading Brains’ pricing is determined based on the length of each tutoring session. Each tutoring session is a minimum of one hour. Any tutoring time above the one hour minimum will be charged on a quarter-hour basis. The billing rate will be quoted depending on the type of service and the appointment duration.
- Tutoring pricing is subjected to change depending on external market factors. In the event of a change in pricing, guardians will receive a 60 days notice in advance.
- At The Leading Brains, it is our goal to keep tutoring rates low while providing the best quality and services.
Billing & Payment:
- Clients of The Leading Brains are not locked into any form of long-term contract. We want you to continue using our tutoring services as long as it is needed and successful. You reserve the right to stop our tutoring services at any time-- please refer to our Appointment Cancellations/Rescheduling policy.
- An invoice will be sent out at the end of each month-- breaking down the service type, tutoring schedules, and total invoice balance. A 2.9% transaction fee will be applied to the total invoice balance for each month. The payment must be made in full within 5 consecutive days from the day the invoice was sent out. For security and convenience, all payments will be made directly to The Leading Brains via the accepted and secured payment method, Stripe. Once the invoice is sent, you can pay directly from your online invoice. We do not accept payment by cash or check.
- Any amount unpaid within 5 days from the listed invoice date are subjected to a late fee of 1% of the total invoice balance. In addition to the late fee, The Leading Brains reserve the right to refuse or suspend our tutoring services. Tutoring services will only resume once payments are received and processed. Clients will receive payment notification/receipts from our secured payment processors.
- The Leading Brains Tutoring reserves the right to submit any unpaid invoices to a collections agency. Clients will pay all reasonable costs and expenses of the collection, including debt collector and attorney’s fees (if applicable).
Non-Solicitation:
- The Leading Brains’ tutors cannot serve clients under his/her own terms during their employment. Clients agree that he/she will not directly solicit any independent services from tutors employed by The Leading Brains. Moreover, clients will not now, or in the future, hire the tutor personally-- unless the placement is made through The Leading Brains.
Feedback:
- Your feedback is very important to The Leading Brains as it will help us improve our tutoring services. At the end of each tutoring session, you will be asked to complete a short evaluation form. The evaluation will help The Leading Brains understand your concerns, the quality of the tutoring session, as well as our tutors’ performance. Your feedback will be kept strictly confidential.
Referral Policy:
- At The Leading Brains Tutoring, our mission is to become the leading tutoring service company to provide excellent academic services and resources to all students. With this said, we respect our clients’ time and effort to help us to grow. Thus, clients will receive one free tutoring session when they refer our services to a friend. Please note that referees must complete at least three (3) paid sessions (a minimum of one hour per session) in order for referrers to qualify for one free tutoring session. This free session can be used anytime with no expiration date.
Our Commitment:
- If students and/or guardians are dissatisfied with The Leading Brains’ tutors, please contact our office immediately and we will work together to seek a solution. This reiterates the importance of completing the evaluation forms following each tutoring session. Together, we will ensure our staff’s success in propelling our students to success.
- The Leading Brains does not guarantee students’ grade improvement or their completion of assignments. We are only to provide educational instructions to ensure that students obtain a better understanding of their subject matter. However, most students enrolled in The Leading Brains have indeed benefited from a significant improvement in grades as they overcome their academic challenges.